Refund and Returns Policy

1. Eligibility for Returns

• Only damaged, defective, or incorrect items are eligible
• Request must be raised within 48 hours of delivery
• Mandatory unboxing video/photo proof required

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2. Non-Returnable Items

• Original artworks (if undamaged)
• Commissioned/custom artwork
• Digital art

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3. Refund Process

• Inspection required before approval
• Refund processed within 5–10 business days
• Refund issued to original payment method

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4. Consumer Protection Compliance

This policy aligns with the Consumer Protection (E-Commerce) Rules, 2020 (India).

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5. Cancellation Policy

Custom orders cannot be cancelled once production begins

Orders can be cancelled within 24 hours of purchase